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Case Study - Business Excellence

From Business Stability to Business Excellence for a Family-owned Retail Diamond Jewellery Chain

A 50 year old Diamond Jewellery retailer out losing market share rapidly approached Gemba to support it in its crisis. They had moved out of a location and were aiming at a consolidation. Being a family owned business, the business owner (father) was keen to hand over the reigns of the management to the son. Given this criticality, the HR organization was keen to consult with Gemba to assess the current growth strategy and evolve an action plan that would stabilise the organization.

Client Challenge

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